FAQ

How can I tell if an item is in stock?

Inventory is updated daily on our site but from time to time there are exceptions. If you have questions about availability please contact us at sales@ander.sg or call us at +65 6755 1595(8:30 AM – 5:00 PM) Monday to Friday.

What happens if an item is on backorder?

If an item has been delayed beyond the shipping time listed on the website, we will attempt to contact you via email when we become aware of the delay. You have the option of canceling the order at that time, or waiting until the backorder is filled to receive your product.

Can you special order items not listed on your website?

As long as we are set up with the specific manufacturer, we can get any product within their tool lines. If you are in need of replacement parts, call directly at +65 6755 1595(8:30 AM – 5:00 PM) Monday to Friday. If you are interested in a non-listed tool, please email us at sales@ander.sg and we'll assist in getting a special order placed.

RETURN POLICY

What is your return policy?

Click here to view full return policy. Within 3 days of receipt of your order, you may return unused products(s) in original condition, in original packaging for a replacement. Please note that we do not do refund of amounts.

What is your exchange policy?

Within 3 days of receipt of your order, you may return your unused product(s) in original condition. Customers are responsible for the shipping costs on returned item(s). Once we receive the original item(s) and inspect, we will credit your account, and create (a) new order for replacement item. If the new order doesn't qualify for free shipping customers will be charged for shipping on exchanged item. If the original item(s) is inspected and not in original condition we reserve the right to deny the return or charge a restocking fee.

What if my product(s) I received is damaged or missing item(s)?

You must report damage or missing item(s) within 5 business days of receipt by contacting us at +65 6755 1595(8:30 AM – 5:00 PM). You also must keep the original box & packing material in the event we open a claim with the carrier. You may be required to complete claim forms for the carrier. In some cases we may need assistance from our customer to ensure that all forms requested by the carrier are completed. We may also need assistance from our customer to insure that all items are returned to the carrier or to us at Ander.sg. We will discuss return shipping options when you you report the damaged shipment. We will ship out a replacement once we have received and inspected the original item. If you need the replacement item sooner we can create a second order, charge your credit card, and ship out the replacement when available. Once the original damaged item(s) is received and inspected we will credit your account. We appreciate your cooperation and patience through this process.