Delivery / Service Policy

Delivery

If you choose for the Goods to be delivered to you, delivery charges of SGD$8 per Sales Order will be charged if the total order value is less than SGD$50 for delivery and added to the price of your Goods and reflected in your Sales Order. All Goods purchased from us will only be delivered to addresses within Singapore. No delivery will be made outside Singapore or to post office boxes.

Self Collection

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Communications

If you choose for the Goods to be collected from ANDER LAB, please bring along these items at the time of collection:

1.Your NRIC

2.The confirmation email from ANDER LAB

Collection can be done 3 calendar days (if you made your purchase from Monday to Thursday or Sunday) or 4 calendar days (if you made your purchase on a Friday or Saturday) after the confirmation of the relevant Sales Order or the stipulated date in your purchase confirmation email in the selected store during the opening hours.

Goods must be collected within 14 days from the date on which the Goods are ready for collection.

For Sales Orders where no payment has been received, the order will be cancelled if you do not collect your purchases within 14 days of the stated date.

For Sales Orders where full or partial payment has been received, ANDER LAB reserves the rights not to fulfil the Sales Order should the Goods remain uncollected 14 days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will not be refunded.